Gym Front Desk & Member Services Associate

Planet Fitness; Ypsilanti (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotional opportunities

Free PF Black Card Membership

Go to any gym and bring a guest for自由

Free CPR & trainer certifications

Retirement savings program with a 4%会社

Free Employee Assistance Program

Life insurance

Short & Long-Term Disability

Volunteer opportunities in your local

A fun, judgement-free environment

Some benefits are exclusive to full‑t‑

Job summary

Planet Fitness is seeking energetic Front Desk Team Members to join our health and fitness focused team in a welcoming, Judgement Free Zone. You will greet members, handle inquiries, support tours, and assist with memberships while maintaining a clean and safe facility.

We offer extensive benefits for all employees, including same-day pay, PTO, and opportunities for advancement, plus access to free CPR & trainer certifications and a 4% company match retirement plan.

Qualifications

• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.
• Upbeat attitude and positive approach.
• Punctuality and reliability are required.
• Strong communication and initiative are essential.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Communicate with members and team members in person, by phone, and in writing.
• Follow verbal communication, including scripts for member services such as info calls, tours, cancellations, and rate reviews.
• Use technology to service members and demonstrate equipment.
• Certify in CPR/AED training and perform CPR when needed.
• Maintain cleanliness of restrooms, locker areas, showers, and club facilities.
• Adhere to safety and sanitization guidelines and assist with other duties as assigned.

Skills

Service-oriented

Computer proficiency

Communication skills

Punctuality

Flexibility

Initiative

Education

High School Diploma

Job description

Planet Fitness is seeking energetic Front Desk Team Members to join our health and fitness focused team in a welcoming, Judgement Free Zone. You will greet members, handle inquiries, support tours, and assist with memberships while maintaining a clean and safe facility.

We offer extensive benefits for all employees, including same-day pay, PTO, and opportunities for advancement, plus access to free CPR & trainer certifications and a 4% company match retirement plan.