Gym Front Desk & Member Concierge

Beach 2 Fitness, LLC; Bridgewater (FL); On-site; USD 19,000 - 21,000; Full time

Job summary

Taymax Group, LP operates Planet Fitness franchises and is seeking a Member Services Representative in Jacksonville, FL. The role focuses on delivering a superior member experience at the front desk, handling member sign-ups, tours, and daily club tasks.

You will greet guests, answer questions, process sign-ups, and support club management while maintaining a clean, welcoming environment for all members and visitors.

Qualifications

• 18 years of age or older
• High School diploma/GED equivalent required
• Customer service background preferred
• Basic computer proficiency
• Punctuality and reliability are a must
• Ability to work independently as well as part of a team
• A positive, upbeat attitude and a passion for fitness and health
• Exceptional customer service skills; able to interact positively with members and coworkers
• Strong listening and problem-solving abilities
• Diplomacy in all interactions and professional language

Responsibilities

• Greet members, prospective members and guests with excellent customer service
• Answer phones, assist callers, check members into the system, and sign up new members with rates and payments
• Facilitate updates to member accounts
• Respond to questions and concerns and escalate to management as needed
• Maintain club cleanliness; complete daily tasks and cleaning priorities
• Perform other duties based on club needs

Job description

Taymax Group, LP operates Planet Fitness franchises and is seeking a Member Services Representative in Jacksonville, FL. The role focuses on delivering a superior member experience at the front desk, handling member sign-ups, tours, and daily club tasks.

You will greet guests, answer questions, process sign-ups, and support club management while maintaining a clean, welcoming environment for all members and visitors.