Front Desk Lead & Member Experience Coach

Planet Fitness; Jacksonville (FL); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Planet Fitness in Jacksonville, FL seeks an enthusiastic Welcome Desk Associate to manage the front desk and deliver a positive first impression to members. You will assist with club administration, handle cash, and support the receptionist team to ensure smooth daily operations.

The role demands excellent communication, reliability, and energy to engage with members and staff, with the ability to work shifts and maintain high standards of service in a busy gym environment.

Qualifications

• Proven ability to motivate staff and lead by example.
• Excellent administrative accuracy and attention to detail.
• Friendly and efficient demeanor reflecting Planet Fitness values.
• Honesty and integrity in all interactions.
• Strong communication skills at all levels.
• Ability to work in shifts and maintain high energy.
• Experience in front desk or welcome desk is advantageous.
• Proven staff planning and problem-solving skills.

Responsibilities

• Manage Welcome Desk/Reception to provide a positive first impression.
• Cash management responsibilities.
• Communicate with members and staff.
• Oversee Receptionist team.
• Monitor access and overrides for staff and members.
• Maintain reception stock.
• Resolve member complaints.
• Provide receptionist training.

Skills

Leadership

Administrative accuracy

Communication skills

Honesty and integrity

Team liaison

PC skills

Shift work

Staff management

Planning and organization

Problem solving

Reliable transport

Job description

Planet Fitness in Jacksonville, FL seeks an enthusiastic Welcome Desk Associate to manage the front desk and deliver a positive first impression to members. You will assist with club administration, handle cash, and support the receptionist team to ensure smooth daily operations.

The role demands excellent communication, reliability, and energy to engage with members and staff, with the ability to work shifts and maintain high standards of service in a busy gym environment.