Member Services Team Member

ACAC Pennsylvania; Exton (PA); On-site; USD 30,000 - 35,000; Full time

Job summary

ACAC Pennsylvania is seeking a friendly, knowledgeable member services desk associate to serve as the first point of contact for members and guests. You will greet visitors, check in members, and provide information about programs and registration.

This role requires accurate cash handling, efficient POS transactions, and collaboration with team members to deliver outstanding customer service consistent with ACAC's Five-Star principles.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.
• Must be at least 18 years old.

Responsibilities

• Greet members and guests in a friendly and courteous manner.
• Check in members and guests accurately and quickly.
• Direct guests to the membership department for pricing, costs and enrollment.
• Manage member enrollment in programs and events.
• Answer incoming calls in a clear and friendly and expedient manner.
• Provide information regarding acac programs and registration.
• Maintain up-to-date knowledge of programs, classes and club operations, events, policies, etc.
• Process POS transactions accurately and in an efficient manner.
• Know and adhere to opening and closing procedures.
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication.

Skills

Customer service

Cash handling

Computer skills

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Description

FLSA Classification: Nonexempt

Reports to: Member Services Manager

Summary/objective

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Direct guests to the membership department for club pricing, costs and enrollment
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Attend mandatory Personal Training meetings
• Assist with Service Days, as assigned by Supervisor
• Assist with club programs, special events, or activities, as assigned by Supervisor
• Promptly respond to work-related correspondence
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests, following acac’s Five*Star principles

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.