Member Experience Specialist

Atlantic Coast Athletic Clubs, LP; Glen Allen (VA); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Atlantic Coast Athletic Clubs, LP is seeking a friendly, knowledgeable team member to be the first point of contact at the member services desk. You will greet guests, assist with check-ins, and direct inquiries about program enrollment and club pricing.

Responsibilities include handling enrollments, answering calls, providing program information, and maintaining accurate POS transactions while upholding acac’s Five-Star service standards. Flexibility for varied shifts is expected.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.
• Must be at least 18 years old.

Responsabilités

• Greet all members and guests in a friendly and courteous manner.
• Check every member and guest in accurately and quickly.
• Direct guests to the membership department for club pricing, costs and enrollment.
• Manage member and guest enrollment in programs and events.
• Answer incoming calls in a clear and friendly and expedient manner.
• Provide information regarding acac programs and registration.
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area.
• Process POS transactions accurately and in an efficient manner.
• Know and adhere to opening and closing procedures.
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Connaissances

Customer service

Cash handling

Computer skills

Formation

High School Diploma or GED

Description du poste

Atlantic Coast Athletic Clubs, LP is seeking a friendly, knowledgeable team member to be the first point of contact at the member services desk. You will greet guests, assist with check-ins, and direct inquiries about program enrollment and club pricing.

Responsibilities include handling enrollments, answering calls, providing program information, and maintaining accurate POS transactions while upholding acac’s Five-Star service standards. Flexibility for varied shifts is expected.