Member Services Team Member (Afternoons & Weekends)

Atlantic Coast Athletic Clubs, LP; Glen Allen (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

Atlantic Coast Athletic Clubs, LP is seeking a friendly, knowledgeable team member to be the first point of contact at the member services desk. You will greet guests, assist with check-ins, and direct inquiries about program enrollment and club pricing.

Responsibilities include handling enrollments, answering calls, providing program information, and maintaining accurate POS transactions while upholding acac’s Five-Star service standards. Flexibility for varied shifts is expected.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.
• Must be at least 18 years old.

Responsibilities

• Greet all members and guests in a friendly and courteous manner.
• Check every member and guest in accurately and quickly.
• Direct guests to the membership department for club pricing, costs and enrollment.
• Manage member and guest enrollment in programs and events.
• Answer incoming calls in a clear and friendly and expedient manner.
• Provide information regarding acac programs and registration.
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area.
• Process POS transactions accurately and in an efficient manner.
• Know and adhere to opening and closing procedures.
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Skills

Customer service

Cash handling

Computer skills

Education

High School Diploma or GED

Job description

Description

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Direct guests to the membership department for club pricing, costs and enrollment
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Attend mandatory Personal Training meetings
• Assist with Service Days, as assigned by Supervisor
• Assist with club programs, special events, or activities, as assigned by Supervisor
• Promptly respond to work-related correspondence
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests, following acac’s Five*Star principles

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.