Member Services Associate - Front Desk & Member Experience

Planet Fitness; Plano (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free Planet Fitness Black Card

EAP - Counseling resources

PTO & Parental Leave

Health Insurance Benefits

Paid Time Off

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring for front-desk team members to provide exceptional member experiences and maintain a spotless club environment. Roles include checking in members, giving tours, signing up new accounts, and supporting updates to member profiles.

We emphasize reliability, punctuality, and positive attitudes. Shift requires standing/walking, occasional lifting, and may include 3rd shift; health and safety protocols are in place with

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Continual standing and walking during shift.
• Must be able to occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights).

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!
• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Skills

Customer service

Punctuality

Reliability

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring for front-desk team members to provide exceptional member experiences and maintain a spotless club environment. Roles include checking in members, giving tours, signing up new accounts, and supporting updates to member profiles.

We emphasize reliability, punctuality, and positive attitudes. Shift requires standing/walking, occasional lifting, and may include 3rd shift; health and safety protocols are in place with