Member Services Associate - Front Desk & Guest Experience

Planet Fitness - TG3E/CM3; Austintown Township (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free Black Card Membership

PTO – Paid Time Off

Health Insurance

401(K) and Roth Plans

Employee Discounts

Job summary

Planet Fitness – Austintown, OH is seeking a Member Services Representative to be the friendly first point of contact for members and guests. You will handle inquiries, process memberships, and support front desk operations to ensure a clean, welcoming club experience.

In this on-site role, you’ll promote memberships, assist with tours, and maintain the Judgement Free Zone culture through professional, reliable service and a proactive approach to problems and member questions.

Qualifications

• Must be 18 years of age or older.
• On-site required; this is not a remote position.
• Upbeat, professional and positive attitude.
• Reliable, punctual and dependable.
• Professional, respectful and solutions-oriented in interactions.
• Commitment to cleanliness and a positive member experience.
• Ability to learn and apply company cleaning policies.
• Ability to read and follow verbal and written instructions.
• CPR/AED Certification within required timeframes.
• Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• E-Verify participation required for Utah locations.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Positivity

Punctuality

Communication

Reliability

Reading instructions

Education

High school diploma or equivalent

Job description

Planet Fitness – Austintown, OH is seeking a Member Services Representative to be the friendly first point of contact for members and guests. You will handle inquiries, process memberships, and support front desk operations to ensure a clean, welcoming club experience.

In this on-site role, you’ll promote memberships, assist with tours, and maintain the Judgement Free Zone culture through professional, reliable service and a proactive approach to problems and member questions.