Member Services Associate - Flexible Hours, YMCA Impact

Paycom - ATS; Shelton (WA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Flexible work schedules

Paid sick time

Floating holiday

Complimentary YMCA membership

Job summary

Shelton Family YMCA in Shelton, WA is seeking a part-time Member Services Representative to help with membership enrollment, program registration, and information/referral services for YMCA members.

You will greet visitors, process transactions, and provide accurate information about memberships, programs, and facilities while upholding the YMCA core values in a welcoming environment.

Qualifications

• Minimum 16 years of age or older.
• Positive, friendly and enthusiastic attitude; enjoys working with people of all backgrounds.
• Ability to quickly analyze the member’s needs and meet those needs by answering questions or directing questions/calls to the appropriate person.
• Working knowledge of the YMCA organizational structure
• Ability to function independently and multi-task in a fast-paced environment
• Basic clerical knowledge
• Initiative to take on tasks or responsibilities to meet the needs of members or staff
• Flexibility with one’s work schedule, order of assigned tasks and work environment
• Ability to present oneself professionally to members and staff
• Ability to speak and write clearly, concisely and thoroughly
• Ability to maintain accurate membership records and a till drawer 99.9% of assigned work shifts

Responsibilities

• Register members for membership, branch programs, and events using the online system.
• Perform all transactions under your own name and password.
• Maintain a till, including collecting money, making change and reconciling.
• Control admittance to the facility by checking in members or issuing passes.
• Enforce policies and procedures of the organization.
• Maintain lobby and lounge cleanliness and support safety.
• Perform office tasks and member follow-up calls as delegated.
• Demonstrate YMCA Four Core Values during shifts and at the facility.
• Provide accurate information to the public regarding memberships, programs and facilities.
• Answer phones consistently, accurately and courteously.
• Perform other duties as a supervisor requests.

Skills

Customer service

Multitasking

Cash handling

Clerical skills

Communication

Professional appearance

Job description

Shelton Family YMCA in Shelton, WA is seeking a part-time Member Services Representative to help with membership enrollment, program registration, and information/referral services for YMCA members.

You will greet visitors, process transactions, and provide accurate information about memberships, programs, and facilities while upholding the YMCA core values in a welcoming environment.