Member Services Specialist — Free Membership

Talentify; Shelton (WA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Flexible work schedules

Paid sick time (one hour accrued for 1

One paid floating holiday per calendar

Complimentary individual membership to

Job summary

Shelton Family YMCA in Shelton, WA is seeking a part-time Member Service Representative to welcome members, process memberships and registrations, and provide information with a friendly, professional approach.

The role requires customer-focused communication, basic clerical skills, and the ability to work daytime, evenings, weekends. Strong teamwork and adherence to YMCA values are essential for success in this position.

Qualifications

• Minimum 16 years of age or older.
• Positive, friendly and enthusiastic attitude; enjoys working with people of all backgrounds.
• Ability to quickly analyze the member’s needs and meet those needs by answering questions or directing questions/calls to the appropriate person
• Working knowledge of the YMCA organizational structure
• Ability to function independently and multi-task in a fast-paced environment
• Basic clerical knowledge
• Initiative to take on tasks or responsibilities to meet the needs of members or staff
• Flexibility with one’s work schedule, order of assigned tasks and work environment
• Ability to present oneself professionally to members and staff
• Ability to speak and write clearly, concisely and thoroughly
• Ability to maintain accurate membership records and a till drawer 99.9% of assigned work shifts

Responsibilities

• Register community members for membership, branch programs, association programs and events using the online membership management system
• Perform all transactions under your own name and password
• Maintain a till, including collecting money, making change and reconciling. Document funds, overages and shortages
• Control admittance to facility by ensuring all who enter are checked in or have been issued a day pass or swim pass
• Enforce organizational and facility policies and procedures
• Maintain lobby and lounge cleanliness. Support cleanliness and safety throughout the facility
• Perform office tasks, member follow-up calls or other projects as delegated by supervisor
• Exhibit the YMCA Four Core Values (Respect, Responsibility, Caring and Honesty) during work shift or while using the YMCA facility
• Provide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities
• Answer phones consistently, accurately, and courteously
• Perform other duties as a supervisor requests

Skills

Customer service

Positive attitude

Communication

Multi-tasking

Professional appearance

Clerical skills

Job description

Shelton Family YMCA in Shelton, WA is seeking a part-time Member Service Representative to welcome members, process memberships and registrations, and provide information with a friendly, professional approach.

The role requires customer-focused communication, basic clerical skills, and the ability to work daytime, evenings, weekends. Strong teamwork and adherence to YMCA values are essential for success in this position.