Member Services Specialist — Flexible Hours + Free Gym Membership

Paycom - ATS; Olympia (WA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Flexible work schedules

Paid sick time

Floating holiday

Complimentary YMCA membership

Job summary

Briggs Community YMCA in Olympia, WA is seeking a Part-Time Member Service Representative. You will enroll members, register for programs, and provide accurate information and referrals while ensuring a welcoming environment.

The role requires a positive, professional demeanor, strong communication, and the ability to multitask in a fast-paced setting. Benefits include flexible schedules, sick time, a floating holiday, and a complimentary YMCA membership.

Qualifications

• Minimum 16 years of age or older.
• Positive, friendly and enthusiastic attitude; enjoys working with people of all backgrounds.
• Ability to quickly analyze the member’s needs and meet those needs by answering questions or directing questions/calls to the appropriate person.
• Working knowledge of the YMCA organizational structure.
• Ability to function independently and multi-task in a fast-paced environment.
• Basic clerical knowledge.
• Initiative to take on tasks or responsibilities to meet the needs of members or staff.
• Flexibility with one’s work schedule, order of assigned tasks and work environment.
• Ability to present oneself professionally to members and staff.
• Ability to speak and write clearly, concisely and thoroughly.
• Ability to maintain accurate membership records and a till drawer 99.9% of assigned work shifts.

Responsibilities

• Register community members for membership, branch programs, association programs and events using the online membership management system.
• Perform all transactions under your own name and password.
• Maintain a till, including collecting money, making change and reconciling. Document funds, overages and shortages.
• Control admittance to facility by ensuring all who enter are checked in or have been issued a day pass or swim pass.
• Enforce organizational and facility policies and procedures.
• Maintain lobby and lounge cleanliness. Support cleanliness and safety throughout the facility.
• Perform office tasks, member follow-up calls or other projects as delegated by supervisor.
• Exhibit the YMCA Four Core Values (Respect, Responsibility, Caring and Honesty) during work shift or while using the YMCA facility.
• Provide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities.
• Answer phones consistently, accurately, and courteously.
• Perform other duties as a supervisor requests.

Skills

Positive attitude

Communication skills

Multitasking

Clerical skills

Job description

Briggs Community YMCA in Olympia, WA is seeking a Part-Time Member Service Representative. You will enroll members, register for programs, and provide accurate information and referrals while ensuring a welcoming environment.

The role requires a positive, professional demeanor, strong communication, and the ability to multitask in a fast-paced setting. Benefits include flexible schedules, sick time, a floating holiday, and a complimentary YMCA membership.