Membership Experience Specialist

YMCA of Greater San Francisco; San Francisco (CA); On-site; USD 27,000 - 33,000; Part time

Job summary

The YMCA of Greater San Francisco is seeking a Membership Associate to deliver an inclusive, welcoming member experience from first contact to daily interactions. You will help members access resources, provide accurate information, and support a safe environment across the branch.

Responsibilities include engaging members, conducting tours, handling account requests, processing payments, and maintaining knowledge of programs, services, and schedules.

Qualifications

• Must be 18+.
• High school diploma or equivalent.
• Availability to work weekdays, evenings, and weekends.
• At least 6 months of customer service experience.
• Proficiency in computer usage, including knowledge of Office 365.

Responsibilities

• Engage with members in the facility to promote safety and inclusivity on the wellness floor and in the gymnasium.
• Demonstrate YMCA’s communication values during all interactions.
• Provide engaging and informative tours for prospective members, emphasizing inclusivity and community commitment.
• Assist members with questions, comments, and requests promptly and respectfully throughout the day.
• Ensure members' needs are met by fostering a welcoming and supportive environment.
• Implement YMCA’s Member Engagement Principles during every interaction.
• Conduct routine outreach to members to address account issues, including updating payment methods.
• Manage membership account requests, including financial assistance, holds, cancellations, refunds, and reactivations.
• Process membership and program payments as needed with accuracy and transparency.
• Encourage members to explore YMCA offerings to boost engagement and retention.
• Connect members to available features and benefits, promoting programs and offerings.
• Respond promptly to phone calls, voicemails, and emails.

Skills

Customer service

Bilingual

Education

High school diploma or equivalent

Tools

Office 365

Salesforce

Job description

The YMCA of Greater San Francisco is seeking a Membership Associate to deliver an inclusive, welcoming member experience from first contact to daily interactions. You will help members access resources, provide accurate information, and support a safe environment across the branch.

Responsibilities include engaging members, conducting tours, handling account requests, processing payments, and maintaining knowledge of programs, services, and schedules.