Member Services & Front Desk Specialist

Friendsofkerhonkson; Alabama; On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative for a Planet Fitness location in Muscle Shoals, AL. The role focuses on delivering an outstanding member experience, welcoming guests, checking in members, guiding tours, and processing new memberships with accurate rate calculations.

You’ll support the manager and keep the club clean and organized. The position requires 18+ years old, a high school diploma or GED, and good computer skills.

Qualifications

• Customer service background preferred.
• High School diploma or GED required.
• Basic computer proficiency is required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and take tours for prospective members.
• Sign up new members and calculate rates and monthly payments.
• Assist the Club Manager with cash handling as needed.
• Update member accounts and respond to questions or concerns promptly.
• Maintain club cleanliness and assist with daily cleaning tasks.
• Complete daily duties within the first hour of the shift and assist with special projects.
• Perform security walks and bathroom checks as required.

Skills

Customer service

Teamwork

Punctuality

Basic computer

Excellent communication

Education

High School diploma

Tools

POS system

Microsoft Office

Job description

Taymax Group is seeking a Member Services Representative for a Planet Fitness location in Muscle Shoals, AL. The role focuses on delivering an outstanding member experience, welcoming guests, checking in members, guiding tours, and processing new memberships with accurate rate calculations.

You’ll support the manager and keep the club clean and organized. The position requires 18+ years old, a high school diploma or GED, and good computer skills.