Member Services Associate: Entry-Level Banking

State Employees' Credit Union; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking an Associate Member Services Representative in Durham to deliver friendly, accurate member service across in-person and phone channels. You will perform routine branch duties, handle transactions, and learn to open basic accounts under supervision.

The role emphasizes confidentiality, security, and adherence to policy while developing knowledge of SECU products and services. A high school diploma is required; additional education is a plus.

Qualifications

• Must have good communication skills, both verbal and written.
• Must possess problem-solving abilities and attention to detail.
• Ability to provide exemplary member service via phone and in person.

Responsibilities

• Assist members by processing routine transactions and inquiries.
• Balance a cash drawer and handle cash deliveries as needed.
• Open basic accounts with supervision and follow MIP procedures.
• Maintain confidentiality and follow security procedures.
• Assist with drive-through operations and in-person service channels.

Skills

Communication skills

Problem solving

Customer service

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification preferred

Tools

CXone

Job description

State Employees' Credit Union is seeking an Associate Member Services Representative in Durham to deliver friendly, accurate member service across in-person and phone channels. You will perform routine branch duties, handle transactions, and learn to open basic accounts under supervision.

The role emphasizes confidentiality, security, and adherence to policy while developing knowledge of SECU products and services. A high school diploma is required; additional education is a plus.