Member Services Associate: Elevate the Member Experience

State Employees' Credit Union; Asheville, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking an MSS Associate Member Services Representative to handle routine member service through telephone and digital channels, delivering exemplary service for account, deposit, card, and digital support.

You will train, comply with policies, protect member information, and work with mentors to improve service, with emphasis on CXone, product knowledge, and referrals where appropriate.

Qualifications

• Must have high school diploma or GED equivalent.
• Bachelor’s degree, CCUE Certification, or AA/AS via NC-CTP preferred.
• Entry level position with no experience required.
• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
• Must have good communication skills, verbal and written.
• Ability to think critically and use problem solving skills.
• Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.

Responsibilities

• Attend Excel and Elevate – New Employee Training (E&E).
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
• Security and control procedures must be followed by all MSS employees.
• Will be available in member facing skill sets as determined by management.
• Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery.
• Ensure proper identification of members is taking place and actions are compliant with MISP.
• Assist in other areas of the operation as needed.
• Participate in direct service to the membership through phone and digital channels.
• Maintain KPI quality and performance as directed by management.

Skills

Communication skills

Problem solving

Aptitude for meeting people

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP preferred

Job description

State Employees' Credit Union in North Carolina is seeking an MSS Associate Member Services Representative to handle routine member service through telephone and digital channels, delivering exemplary service for account, deposit, card, and digital support.

You will train, comply with policies, protect member information, and work with mentors to improve service, with emphasis on CXone, product knowledge, and referrals where appropriate.