Member Services Associate - Electric Accounts

Umatilla-Electric-Cooperative; Hermiston (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Umatilla-Electric-Cooperative in Hermiston, Oregon, is seeking a Member Service Representative I to deliver friendly, accurate service at the front desk and via phone. You will process payments, start/stop services, and maintain customer records while supporting utility customers with courtesy and professionalism.

The role emphasizes punctual attendance, teamwork, and ongoing skill development in account management, cash handling, and cooperative programs for energy assistance and rebates.

Qualifications

• High school diploma or GED required.
• Two (2) years related experience and/or training; or equivalent education/experience.
• Ability to work with minimal supervision and maintain accuracy.

Responsibilities

• Front line response to customer inquiries and complaints, resolving issues courteously.
• Process electric account payments and balance cash drawer; prepare daily deposits.
• Interpret and process requests to start, stop, and transfer electric service.
• Maintain customer information database with accurate records.

Skills

Customer service

Cash handling

Data entry

Education

High school diploma or GED

Tools

Customer database software

Job description

Umatilla-Electric-Cooperative in Hermiston, Oregon, is seeking a Member Service Representative I to deliver friendly, accurate service at the front desk and via phone. You will process payments, start/stop services, and maintain customer records while supporting utility customers with courtesy and professionalism.

The role emphasizes punctual attendance, teamwork, and ongoing skill development in account management, cash handling, and cooperative programs for energy assistance and rebates.