Member Service Representative

East Central Oklahoma Electric Cooperative; Okmulgee (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

East Central Oklahoma Electric Cooperative is seeking a Member Service Representative in Okmulgee, Oklahoma. Ideal candidates will have a high school diploma, excellent communication skills, and the ability to assist members both in-person and through various communication methods. Responsibilities include addressing member inquiries and maintaining composure in stressful interactions. This position is crucial in providing quality customer service and requires strong interpersonal skills.

Qualifications

• High school diploma required, 4-year degree in a related field preferred.
• Must have excellent verbal and written communication skills.
• Strong interpersonal skills needed to interact tactfully with members.

Responsibilities

• Assist members with questions and concerns through various channels.
• Maintain composure under stress while interacting with the public.
• Demonstrate empathy and a quality-focused mindset in service.

Skills

Verbal communication skills

Written communication skills

Interpersonal skills

Empathy

Multi-tasking

Education

High school diploma

4-year degree in a related field

Job description

East Central Oklahoma Electric Cooperative

NOTICE

JOB OPENING

INSIDE AND OUTSIDE

The Office Services Department is now taking applications for the position of Member Service Representative. Interested parties must complete an online application to be considered.

Qualifications

A high school diploma is required; a 4‑year degree in a related field is strongly preferred.

Responsibilities

To perform this job successfully, it is essential to have excellent verbal and written communication skills, including the ability to communicate effectively, tactfully and courteously with all members and the general public.

• Assist members with their questions and concerns via telephone, email and face‑to‑face interactions.
• Maintain composure under stressful conditions while in constant contact with consumers and the public.
• Demonstrate strong interpersonal skills, showing empathy, compassion, and a quality‑focused mindset.
• Work effectively in a team and with multiple departments.
• Multi‑task while serving members.