Member Service Specialist - Energy Co-op & Billing

Poudre Valley REA, Inc; Fort Collins (CO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Dental insurance

Paid holidays

Vacation and sick leave

Tuition reimbursement

Job summary

Poudre Valley Rural Electric Association is seeking a Member Service Representative who will be the first point of contact for members, delivering a positive experience and addressing inquiries related to programs and services.

The role emphasizes relationship-building, handling member inquiries in person, by phone, or mail, processing payments accurately, and supporting service orders such as transfers, connections, and energizations of new service.

Qualifications

• High school diploma or equivalent required; business coursework preferred.
• Two years’ customer service experience in consumer services/billing office required.
• Electric Utility/Cooperative experience preferred.
• Microsoft Word, Excel, and Outlook experience preferred.

Responsibilities

• Serve as first point of contact for member inquiries, in person, by phone, or in writing.
• Process all payments received in various channels with accuracy and transparency.
• Initiate and process service orders such as transfers, connections, disconnections, and energizations.
• Provide comprehensive member service support for all Association services.
• Adapt to changes and assist in other duties as assigned by management.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Poudre Valley Rural Electric Association is seeking a Member Service Representative who will be the first point of contact for members, delivering a positive experience and addressing inquiries related to programs and services.

The role emphasizes relationship-building, handling member inquiries in person, by phone, or mail, processing payments accurately, and supporting service orders such as transfers, connections, and energizations of new service.