Member Experience Specialist — Electric Utility

Umatilla Electric Cooperative; Hermiston (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Umatilla Electric Cooperative in Hermiston, OR seeks a Member Service Representative I to serve customers with courtesy and accuracy. The role processes payments, handles applications for electrical service, and maintains customer accounts, communicating in person, by phone, and electronically.

The successful candidate will manage cash handling, balance daily deposits, and assist with start/stop/transfer of service while upholding company policies and safety guidelines.

Qualifications

• High school diploma or GED required.
• Two years related experience or training or equivalent.
• Ability to operate cash drawer and balance daily deposits.
• Strong communication and customer-service skills.

Responsibilities

• Provide front-line customer service for inquiries and complaints.
• Process payments and applications for electrical service; balance cash drawer.
• Maintain customer information in the database with accuracy.
• Assist with start/stop/transfer of service and deposits.
• Respond to customer requests via in person, phone, or electronically.

Skills

Customer service

Cash handling

Data entry

Phone etiquette

Education

High school diploma or GED

Two years related experience or training

Tools

Accounting software

Database / CRM

Job description

Umatilla Electric Cooperative in Hermiston, OR seeks a Member Service Representative I to serve customers with courtesy and accuracy. The role processes payments, handles applications for electrical service, and maintains customer accounts, communicating in person, by phone, and electronically.

The successful candidate will manage cash handling, balance daily deposits, and assist with start/stop/transfer of service while upholding company policies and safety guidelines.