Member Services Associate — Build Community Impact

YMC; Bethany (OK); On-site; USD 11,000 - 16,000; Full time

Job summary

The YMCA of Bethany is hiring a Member Services Associate to welcome guests, answer questions and support front-desk operations. This role requires courteous service, basic computer skills and ability to lift 30 pounds.

Starting at $10.00 per hour, full-time hours vary. Must be 18+, CPR/AED/First Aid certified (training provided if needed) and able to communicate effectively with members and staff in a friendly, community-focused environment.

Qualifications

• Must have strong customer service orientation and professional communication.
• Experience in a service-oriented environment is preferred.
• Proficiency with basic computer systems and cash handling is required.

Responsibilities

• Provide member services such as tours, answer and direct phone calls, guest registration, provide program information, accept payments, schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and resolve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Demonstrate the positive values of caring, honesty, respect and responsibility.
• Attend scheduled staff meetings.
• Stay off personal electronic devices while on shift.
• Develop meaningful relationships with members, donors and volunteers.

Skills

Customer service

Communication

Interpersonal skills

Telephone handling

Education

High school diploma or equivalent

Tools

Cash register

Computer skills

Job description

The YMCA of Bethany is hiring a Member Services Associate to welcome guests, answer questions and support front-desk operations. This role requires courteous service, basic computer skills and ability to lift 30 pounds.

Starting at $10.00 per hour, full-time hours vary. Must be 18+, CPR/AED/First Aid certified (training provided if needed) and able to communicate effectively with members and staff in a friendly, community-focused environment.