Member Services Associate – Banking & Notary (Entry-Level)

State Employees' Credit Union; Hertford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Hertford, NC seeking an entry-level Associate Member Services Officer to learn branch operations and deliver exemplary service. You will handle routine duties, respond to member inquiries in person and by phone, and begin training in lending and collections under supervision.

This role emphasizes cash handling, document organization, notary services, and collaboration with other departments, with regular attendance and ongoing training to grow into more advanced

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving abilities.
• Aptitude for building member confidence and trust.

Responsibilities

• Greet and assist members in person and by phone with courtesy and professionalism.
• Handle cash drawer and basic account tasks under supervision.
• Obtain Notary Public services as requested by management.
• Process basic wire transfers and foreign currency orders.
• Learn lending, collections and financial advisory products over time.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Notary services

Education

High school diploma or GED

CCUE Certification

Bachelor’s degree or NC-CTP

Tools

CXone

Job description

State Employees' Credit Union in Hertford, NC seeking an entry-level Associate Member Services Officer to learn branch operations and deliver exemplary service. You will handle routine duties, respond to member inquiries in person and by phone, and begin training in lending and collections under supervision.

This role emphasizes cash handling, document organization, notary services, and collaboration with other departments, with regular attendance and ongoing training to grow into more advanced