Hybrid Tech Support Rep — Calls, Email & Chat

TEKsystems; Glendale (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

1 month paid training

Hybrid work in Glendale

Contract benefits from day 1

Conversion after 6 months

Job summary

TEKsystems in Glendale, AZ is seeking a Technical Support Call Center Rep. You will resolve customer issues via phone, email or chat, building expertise on processes and solutions. The role emphasizes Salesforce case handling and meeting performance targets.

The position offers a 1-month paid training period, a hybrid work arrangement, and a clear path to convert after six months, with ongoing benefits for eligible contractors.

Qualifications

• Experience in customer support via phone, email and chat.
• Salesforce experience preferred and CRM familiarity.
• Stable job history; last 3 roles with 15+ months each.
• Technical troubleshooting skills are required.

Responsibilities

• Build and maintain subject matter expertise for processes and solutions.
• Resolve customer issues via phone, email or chat with effective solutions.
• Handle Salesforce cases and related tasks.
• Meet personal/team targets for phone and case metrics.
• Suggest process improvements to the Support Manager.
• Work 80% calls and 20% email/chat.

Skills

Chat/Email/Phone

Customer support

Salesforce

MS Dynamics

CRM

Tech support

Tenure

Troubleshooting

Tools

Salesforce

MS Dynamics

CRM systems

Job description

TEKsystems in Glendale, AZ is seeking a Technical Support Call Center Rep. You will resolve customer issues via phone, email or chat, building expertise on processes and solutions. The role emphasizes Salesforce case handling and meeting performance targets.

The position offers a 1-month paid training period, a hybrid work arrangement, and a clear path to convert after six months, with ongoing benefits for eligible contractors.