Member Services Advisor – Inbound Call Center (Evening/Sat Shift)

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401(k) with company match

Benefits package

Job summary

American Heritage Federal Credit Union is seeking candidates for a Contact Center role in Philadelphia. The position involves assisting members by phone and other communications, providing information on services, and ensuring satisfaction.

Starting compensation ranges from $19.00 to $21.00 per hour, depending on experience and education, with potential incentives. An additional $2.00 per hour is paid for hours after 5:00 PM and for Saturdays in the Contact Center.

Qualifications

• Experience in a contact center or relevant phone/sales roles.
• Ability to handle inquiries and cross-sell products or services when appropriate.

Responsibilities

• Provide high-quality service to members via phone and written correspondence.
• Analyze member questions and refer/cross-sell products to meet financial needs.
• Perform transactions and research inquiries to ensure member satisfaction.

Skills

Contact center experience

Phone sales experience

Job description

American Heritage Federal Credit Union is seeking candidates for a Contact Center role in Philadelphia. The position involves assisting members by phone and other communications, providing information on services, and ensuring satisfaction.

Starting compensation ranges from $19.00 to $21.00 per hour, depending on experience and education, with potential incentives. An additional $2.00 per hour is paid for hours after 5:00 PM and for Saturdays in the Contact Center.