Full Time Member Service Representative I (Automated Teller)

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company match

Resumo da oferta

American Heritage Credit Union in Philadelphia is seeking Full-Time PAT Member Service Representatives for our Contact Center. This is a virtual representative position based in our main campus in Northeast Philadelphia.

Responsibilities include handling routine member transactions, cross-selling services, and using the ACS system to assist members. Prior cash handling and customer service experience are required, and hours may vary by management needs.

Qualificações

• Must have prior cash handling and customer service experience.
• Previous credit union/banking experience preferred.
• Must be flexible and available to work Contact Center hours.
• Hours are subject to change at management discretion.

Responsabilidades

• Serve membership by providing service and information via the PTM/ITM (Personal Teller Machine Interactive Teller Machine).
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including deposits, withdrawals, and transfers.
• Perform account review.
• Analyze and address member questions or problems and refer/cross-sell a product or service using the ACS system to meet member needs.

Conhecimentos

Cash handling

Customer service

Cross-selling

Flexibility

Communication

Ferramentas

ACS system

Descrição da oferta de emprego

American Heritage Credit Union, a $5+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives! This is a virtual representative position in office at our main campus in Northeast Philadelphia.

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include:

• Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
• Perform account review.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.

Qualifications:

• Must have prior Cash Handling, Customer Service experience required.
• Previous Credit Union/Banking experience a plus.
• Must be flexible and available to work Contact Center hours of operation:
  • Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m.
• Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.