Virtual Member Service Specialist | Cash & Cross-Sell

American Heritage Credit Union; Philadelphia (Philadelphia County); Remote; USD 25,000 - 28,000; Full time

Job summary

American Heritage Credit Union is hiring Full-Time PAT Member Service Representatives for a virtual position based at our Northeast Philadelphia campus. The role handles routine member transactions via PTM/ITM and seeks cross-sell opportunities to meet member needs.

Candidates should have prior cash handling and customer service experience; banking experience is a plus. Shifts run Monday–Friday with weekends as needed, salary $18–$20 per hour and a benefits package including a 401(k) match.

Qualifications

• Experience with cash handling and customer service is required.
• Previous credit union/banking experience is a plus.

Responsibilities

• Serve members by providing service and information via the Personal Teller Machine Interactive Teller (PTM/ITM).
• Identify cross-sell opportunities and cross-sell services to members.
• Perform routine member transactions including deposits, withdrawals, transfers, and reviews.
• Analyze member questions or problems and refer/cross-sell appropriate products or services.

Skills

Cash handling

Customer service

Job description

American Heritage Credit Union is hiring Full-Time PAT Member Service Representatives for a virtual position based at our Northeast Philadelphia campus. The role handles routine member transactions via PTM/ITM and seeks cross-sell opportunities to meet member needs.

Candidates should have prior cash handling and customer service experience; banking experience is a plus. Shifts run Monday–Friday with weekends as needed, salary $18–$20 per hour and a benefits package including a 401(k) match.