Closing Shift - Call Center Member Advisor - Call Center

American Heritage Credit Union; Philadelphia (Philadelphia County); In loco; USD 40.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Competitive benefits package

Environmentally friendly workplace

Descrizione del lavoro

American Heritage Credit Union in Philadelphia is seeking a motivated Contact Center associate to handle member inquiries via phone, email, and mail. The role emphasizes friendly, efficient service and problem resolution.

The position offers an hourly starting rate of $19–$21 with incentives and time-and-a-half after 5:00 PM plus Saturdays. Schedule is Monday through Friday, with rotating Saturday shifts.

Competenze

• Must have prior Contact Center experience or relevant phone/sales experience.

Mansioni

• Provide an ultimate level of service to members and employees via telephone, electronic communications and/or mail.
• Analyze member questions/problems and refer/cross-sell products or services to meet financial needs.
• Perform transactions and research member inquiries to ensure satisfaction.

Conoscenze

Contact Center experience

Phone sales experience

Strumenti

ACS system

Descrizione del lavoro

American Heritage Credit Union, a $5+ billion credit union has immediate opening available in our Contact Center! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.

The schedule would be 10:00A.M. - 7:00P.M. for Monday - Friday shifts with Rotating Saturdays from 9:00A.M. - 3:00P.M.

Starting compensation from $19.00 - $21.00 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!

Responsibilities Include

• Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
• Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.

Requirements Include

• Must have prior Contact Center experience or relevant phone/sales experience.
• Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
• We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.