Full-Time Member Service Representative I (Automated Teller)

American Heritage Credit Union; Philadelphia (Philadelphia County); Presencial; USD 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Health benefits

401(k) with company match

Growth opportunities

Resumo da oferta

American Heritage Federal Credit Union in Philadelphia seeks Full-Time PAT Member Service Representatives for a virtual representative role based at our Northeast Philadelphia main campus. You will handle routine member transactions and assist members with deposits, withdrawals, transfers, and loan payments.

You will identify cross-sell opportunities, perform account reviews, and resolve member questions using the ACS system.

Qualificações

• Cash handling and customer service experience required.
• Previous credit union/banking experience a plus.
• Must be flexible and available to work Contact Center hours.
• Hours: Monday–Friday 7:55 a.m. to 7:05 p.m.; Saturday 8:55 a.m. to 3:05 p.m.

Responsabilidades

• Serve membership by providing service and information via the PTM/ITM (Personal Teller Machine Interactive Teller Machine).
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including deposits, withdrawals, and transfers.
• Perform account review.
• Analyze and refer/cross-sell a product or service using the ACS system to meet member needs.

Conhecimentos

Cash handling

Customer service

Credit union/banking experience

Flexible hours

Contact center hours

Descrição da oferta de emprego

American Heritage Credit Union, a $5+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives! This is a virtual representative position in office at our main campus in Northeast Philadelphia.

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include:

• Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
• Perform account review.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.

Qualifications:

• Must have prior Cash Handling, Customer Service experience required.
• Previous Credit Union/Banking experience a plus.
• Must be flexible and available to work Contact Center hours of operation:
  • Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m.
• Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.

Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

EOE M/F/D/V