Member Services & Admin Coordinator — Onsite Support & PTO

New England Appliance Group; Franklin (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time-off

401k Match

Tuition Reimbursement

Health/Dental Insurance

Job summary

New England Appliance Group is seeking a diligent Member Services Coordinator/Administrative Assistant to support member communications, maintain records, and assist with meetings. You will respond to inquiries via phone and email, manage the member database, support vendor relations, and help with events and office operations in a small team environment.

Proactive problem solving, strong organization, and attention to detail are essential as you balance multiple tasks and ensure accurate,

Qualifications

• High School degree or equivalent.
• Minimum of 2 years’ relevant customer/member service experience preferred.

Responsibilities

• Daily communication with member inquiries and provide information via phone and email.
• Assist with new member onboarding process, ensuring a smooth transition into our group.
• Maintain NEAG member website documents and communications from NEAG and vendors.
• Assist team members with updating product database to ensure proper status and category placement of models.
• Maintain accurate and up-to-date member information in our system.
• Assist members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare and participate in all Member shows and meetings.
• Provide co-workers with assistance and/or work on other assignments as needed.
• Organize/place orders for NEAG events including sales training, service training, member, and board meetings.

Skills

Customer service

Verbal & written communication

Organizational skills

Problem solving

Team player

Adaptability

Education

High School degree or equivalent

Tools

MS Office

CRM systems

Job description

New England Appliance Group is seeking a diligent Member Services Coordinator/Administrative Assistant to support member communications, maintain records, and assist with meetings. You will respond to inquiries via phone and email, manage the member database, support vendor relations, and help with events and office operations in a small team environment.

Proactive problem solving, strong organization, and attention to detail are essential as you balance multiple tasks and ensure accurate,