Member Services & Onboarding Specialist

New England Appliance Group; Franklin (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

New England Appliance Group (NEAG) is hiring a Member Services Coordinator to be the go-to resource for members, delivering outstanding service and timely assistance. The role focuses on member communications, data management, onboarding, and supporting member events.

The ideal candidate has a bachelor’s degree or equivalent and at least 2 years of customer/member service experience, with strong MS Office and CRM skills, and a collaborative, detail-oriented approach.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of customer/member service experience preferred.
• Familiarity with CRM systems and data management.

Responsibilities

• Daily handling of member inquiries via phone and email.
• Assist with onboarding new members into the group.
• Maintain member website documents and communications.
• Update product database and ensure accurate model categorization.
• Keep member information current in the system.
• Support backorder cancellations when needed.
• Prepare and participate in member shows and meetings.
• Assist coworkers and handle additional tasks as needed.
• Perform general office duties as required.

Skills

MS Office

Customer service

CRM systems

Communication

Organizational skills

Team player

Attention to detail

Education

Bachelor’s degree or equivalent

2 years customer service experience

Job description

New England Appliance Group (NEAG) is hiring a Member Services Coordinator to be the go-to resource for members, delivering outstanding service and timely assistance. The role focuses on member communications, data management, onboarding, and supporting member events.

The ideal candidate has a bachelor’s degree or equivalent and at least 2 years of customer/member service experience, with strong MS Office and CRM skills, and a collaborative, detail-oriented approach.