Member Services Coordinator

New England Appliance Group; Franklin (MA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

New England Appliance Group (NEAG) is hiring a Member Services Coordinator to be the go-to resource for members, delivering outstanding service and timely assistance. The role focuses on member communications, data management, onboarding, and supporting member events.

The ideal candidate has a bachelor’s degree or equivalent and at least 2 years of customer/member service experience, with strong MS Office and CRM skills, and a collaborative, detail-oriented approach.

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of customer/member service experience preferred.
• Familiarity with CRM systems and data management.

Aufgaben

• Daily handling of member inquiries via phone and email.
• Assist with onboarding new members into the group.
• Maintain member website documents and communications.
• Update product database and ensure accurate model categorization.
• Keep member information current in the system.
• Support backorder cancellations when needed.
• Prepare and participate in member shows and meetings.
• Assist coworkers and handle additional tasks as needed.
• Perform general office duties as required.

Kenntnisse

MS Office

Customer service

CRM systems

Communication

Organizational skills

Team player

Attention to detail

Ausbildung

Bachelor’s degree or equivalent

2 years customer service experience

Jobbeschreibung

Join Our Team as a Member Services Coordinator

Are you a people-first professional who thrives on delivering outstanding support and building strong relationships? New England Appliance Group (NEAG) is seeking a Member Services Coordinator to be the go-to resource for our valued members, ensuring they receive exceptional service and timely assistance.

Overview

The Member Services Coordinator position plays an integral part in the integrity of the company by providing an excellent level of customer service to our members. This role is primarily responsible for providing service and support to members by clearly communicating group information, maintaining member databases, and participating in member meetings.

ESSENTIAL DUTIES / RESPONSIBILITIES:

• Daily communication with member inquiries and provide information via phone and email.
• Assist with new member onboarding process, ensuring a smooth transition into our group.
• Maintain NEAG member website documents and communications from NEAG and vendors.
• Assist team members with updating product database to ensure proper status and category placement of models.
• Maintain accurate and up-to-date member information in our system.
• Assist members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare and participate in all Member shows and meetings.
• Provide co-workers with assistance and/or work on other assignments as needed.
• Perform general office duties as needed.

Essential Education / Experience

• Bachelor’s degree preferred or equivalent work experience.
• Minimum of 2 years’ relevant customer/member service experience preferred.

ESSENTIAL SKILLS AND COMPETENCIES

• Proficient in MS Office skills.
• Must demonstrate strong customer service skills and a positive “can-do” attitude.
• Familiarity with CRM systems and data management practices.
• Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency.
• A team player with a willingness to assist others and learn cross functional tasks.
• Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy.
• Solid verbal and written communication skills and the ability to interact professionally with diverse groups. (members/vendors/co-workers)
• Flexibility to work in a small office environment and take on tasks that may fall outside the primary responsibilities.

LIMITATIONS AND DISCLAIMER

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.