Member Services

Ymc; Kettering (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

South YMCA in Kettering, OH is seeking a part-time Member Services representative to assist at the front desk and support member needs. The role involves member transactions, registrations, tours, and inquiries with a strong emphasis on service quality.

Candidates should have a high school diploma or GED, 1+ year of customer service, and solid computer skills to navigate multiple systems. Availability for weekend and evening shifts is required.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• 2-year degree or relevant experience preferred.
• One year of customer service experience required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent computer skills and ability to navigate multiple software systems.

Responsibilities

• Provides excellent member service at the Member Service Desk.
• Performs membership sales, changes, cancellations, registrations, and transactions accurately.
• Follows Member Service Desk processes and systems.
• Conducts facility tours for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and reconciliations.
• Builds relationships with members and resolves problems.
• Performs routine copying and filing; stays up-to-date with member information.
• Follows safety guidelines and informs supervisor of concerns or incidents.
• Offers suggestions to improve member services.

Education

High school diploma or GED

2-year degree or relevant experience

Job description

Member Services

South YMCA

Kettering, OH

Part Time/Non-Exempt

$11.00-$13.20/Hour

Strong technical and communication skills needed.

Availability Requirements
Applicants must be available to work the following shifts:

Fridays: 2:00 PM - 8:00 PM
Saturdays: 7:00 AM - 2:00 PM
Sundays: 1/month 8a-1p &/or 1-5p
Monday Evenings: Availability required
Tuesday Evenings: Availability required

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA,We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturingwe support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Provides excellent member service.


• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.


• Follows Member Service Desk processes and systems.


• Conducts tours of the facility for prospective members and guests.


• Displays excellent telephone skills.


• Handles monetary transactions and appropriate reconciliation of these transactions.


• Builds relationships with members.


• Proactively solves problems.


• Performs routine copying and filing.


• Keeps up-to-date with member information as outlined in the member handbook.


• Follows appropriate safety guidelines.


• Communicates to direct supervisor any concerns or incidents that may need follow-up.


• Communicates any suggestions to improve member services.

Qualifications:

• Must be 18 years of age. High school diploma or GED required.


• A 2-year degree or applicable experience is preferred.


• One year or more of related customer service experience required.


• The ideal candidate will have strong customer service skills, excellent verbal communication, and the ability to multitask in a fast-paced environment. Applicants must have solid computer skills and be able to efficiently navigate multiple software systems while assisting members. Reliability, professionalism, and a positive attitude are essential for creating a welcoming experience for all who enter the YMCA.