Member Service Teller – Onsite, Competitive Pay & Benefits

Kids for the Future; Rochester (NH); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Weekly Paychecks

401(k) with Employer Match & Profit Sh

Comprehensive Medical, Dental & Vision

HSA/FSA Options

PTO + Paid Federal Holidays

Employee Assistance Program (EAP)

Job summary

Lighthouse Credit Union is seeking a Member Service Representative I to join our on-site team. Under close supervision, you will handle routine transactions, offer additional products and services, and develop member relationships as the single point of contact for customer experiences.

This full-time position pays $20.00–$21.00 per hour, with incentives, and requires a high school diploma plus at least 6 months of related experience in teller or customer service roles.

Qualifications

• Effective communicator, engage with members and build relationships regarding product and services.
• Ability to prioritize tasks and demonstrates close attention to detail.
• Courtsey, tact, and diplomacy.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

Responsibilities

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance with established policies and procedures.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfills members requests by providing outstanding services and problem resolution focusing on matching member needs to applicable products and services.
• Initiates conversations with members to deepen relationships and refers members for account opening, lending and other cross sell opportunities.
• Performs all operational and procedural tasks associated with the role. May assist the branch staff to complete audits or other operational functions.
• Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.

Skills

Effective communicator

Relationship building

Customer service

Attention to detail

Microsoft Office

Public interactions

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lighthouse Credit Union is seeking a Member Service Representative I to join our on-site team. Under close supervision, you will handle routine transactions, offer additional products and services, and develop member relationships as the single point of contact for customer experiences.

This full-time position pays $20.00–$21.00 per hour, with incentives, and requires a high school diploma plus at least 6 months of related experience in teller or customer service roles.