Member Services Specialist - Guest Experience & Tech Help

Sam's West, Inc.; Des Plaines (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Paid time off

Job summary

Sam's Club in Des Plaines, IL is seeking an associate to provide member service, operate the checkout, and promote products. You will verify membership, assist with purchases, and help customers with self-service technology while maintaining a safe, clean shopping environment.

The role involves handling payments, returns, refunds, exchanges, and protecting Sam's Club assets. Training and program rollouts are part of the job, with benefits including competitive pay and comprehensive welfare

Qualifications

• Retail experience including operating front end equipment (cash register)
• Working with mobile retail applications

Responsibilities

• Provide member service and assist with purchases
• Maintain checkout area and process member purchases
• Resolve member issues and concerns and promote products and services
• Assist with payments, returns, refunds, and exchanges according to policies
• Help members with self-service technology and guidance on purchases
• Ensure safety and security of the store area and assets
• Assist with training of frontline staff on processes and tools

Skills

Retail experience

Cash register operation

Mobile retail apps

Job description

Sam's Club in Des Plaines, IL is seeking an associate to provide member service, operate the checkout, and promote products. You will verify membership, assist with purchases, and help customers with self-service technology while maintaining a safe, clean shopping environment.

The role involves handling payments, returns, refunds, exchanges, and protecting Sam's Club assets. Training and program rollouts are part of the job, with benefits including competitive pay and comprehensive welfare