Member Service Specialist - Travel Team

Wings Credit Union; Aurora (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

Vacation & Holidays

Tuition Reimbursement

Paid Parental Leave

Job summary

Wings Credit Union seeks a Member Service Representative - Travel Team to deliver exceptional member service and drive satisfaction. You will handle basic monetary transactions, support new accounts, and refer products to meet monthly sales goals.

The role requires a High School Diploma and 6+ months of customer service experience in financial services or retail. Location is Area 7; benefits and incentives apply.

Qualifications

• High School Diploma/G.E.D. or Equivalent.
• REQUIRED: 6+ months Customer Service experience in Financial Services or Retail Delivery.

Responsibilities

• Provide quality member service through accurate face-to-face transactions and account maintenance.
• Achieve monthly sales standards by offering products across deposits, lending, cards, and investments.
• Comply with BSA/CFPB regulations and organizational policies; support center coverage as needed.

Skills

Customer service

Cross-sell upsell

Attention to detail

Professional communication

Basic math

Money handling

Outlook familiarity

10-key by touch

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

Web-based systems

10-Key by touch

Job description

Wings Credit Union seeks a Member Service Representative - Travel Team to deliver exceptional member service and drive satisfaction. You will handle basic monetary transactions, support new accounts, and refer products to meet monthly sales goals.

The role requires a High School Diploma and 6+ months of customer service experience in financial services or retail. Location is Area 7; benefits and incentives apply.