Member Service Specialist - Retail & Safety Champion

BJ's Wholesale Club; Manchester (CT); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Manchester, CT is seeking a team member focused on merchandise protection and delivering superior member service. You will monitor entrances, assist members, and enforce club policies with integrity.

You will work with a team to uphold safety, resolve concerns, and maintain GOLD standards in daily operations. Week by week you earn the opportunity to grow, with benefits and a supportive work environment.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to receipts and verifying high dollar items.
• Audits Express Pay, BOPIC, Curbside Pickup, and Same Day Delivery according to procedures.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to EAS alarms according to procedures.
• Maintains high standards of safety for members and team members.

Skills

Interpersonal skills

Attention to detail

Basic math

Tools

Smart handheld device

Job description

BJ’s Wholesale Club in Manchester, CT is seeking a team member focused on merchandise protection and delivering superior member service. You will monitor entrances, assist members, and enforce club policies with integrity.

You will work with a team to uphold safety, resolve concerns, and maintain GOLD standards in daily operations. Week by week you earn the opportunity to grow, with benefits and a supportive work environment.