Member Service Specialist: Loans & Accounts

Teachers Credit Union; Oklahoma City (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

Teachers Credit Union in Oklahoma City, OK is seeking a passionate Member Service Officer to greet members, answer questions, and help them achieve their financial goals. You will be the face of our credit union, delivering friendly, professional service in a fast-paced environment.

Responsibilities include assisting with account inquiries and transactions, opening and maintaining member accounts, processing loan applications, and guiding members to the right products and services while

Qualifications

• Prior experience in banking or financial services preferred.
• Strong customer service and interpersonal communication skills.
• Knowledge of loans, deposits, and member accounts.
• Ability to multitask in a member-facing environment.
• Proficiency with financial software and basic computer applications.
• Detail-oriented with strong organizational and problem-solving abilities.

Responsibilities

• Provide exceptional member service by assisting with account inquiries, transactions, and financial needs.
• Open and maintain member accounts including checking, savings, and certificate accounts.
• Process loan applications and assist members through the lending process.
• Identify member needs and recommend appropriate credit union products and services.
• Handle member concerns and resolve issues in a timely and professional manner.
• Ensure compliance with credit union policies, procedures, and federal regulations.
• Support branch operations including teller transactions and daily balancing activities.

Skills

Customer service

Interpersonal communication

Financial products knowledge

Multitasking

Financial software

Detail-oriented

Education

High School Diploma

Associate's or Bachelor's degree a plus

Tools

Financial software

Job description

Teachers Credit Union in Oklahoma City, OK is seeking a passionate Member Service Officer to greet members, answer questions, and help them achieve their financial goals. You will be the face of our credit union, delivering friendly, professional service in a fast-paced environment.

Responsibilities include assisting with account inquiries and transactions, opening and maintaining member accounts, processing loan applications, and guiding members to the right products and services while