Member Service Officer

TEACHERS CREDIT UNION; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

Teachers Credit Union in Oklahoma City, OK is seeking a passionate Member Service Officer to be the face of the credit union, building meaningful relationships with members and helping them reach their financial goals.

You will handle account inquiries, open and maintain accounts, process loan applications, and identify member needs while delivering exceptional service in a fast-paced, member-facing environment.

Qualifications

• Experience in banking, credit unions, or financial services preferred.
• Excellent customer service and interpersonal communication skills.
• Knowledge of loans, deposits, and member accounts.
• Ability to multitask in a fast-paced, member-facing environment.
• Proficiency with financial software and basic computer applications.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Detail-oriented with strong organizational and problem-solving abilities.

Responsibilities

• Provide exceptional member service for account inquiries and transactions.
• Open and maintain member accounts including checking, savings, and certificate accounts.
• Process loan applications and guide members through lending.
• Identify member needs and recommend credit union products and services.
• Handle member concerns and resolve issues in a timely and professional manner.
• Ensure compliance with credit union policies, procedures, and federal regulations.
• Support branch operations including teller transactions and daily balancing.

Skills

Customer service

Interpersonal communication

Multitasking

Problem-solving

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Financial software

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off

About the Role:

Teachers Credit Union is looking for a passionate and people-focused Member Service Officer to join our team in Oklahoma City, OK! In this role, you'll be the face of our credit union — building meaningful relationships with members and helping them achieve their financial goals. If you thrive in a fast-paced environment and love making a difference, we want to hear from you!

Responsibilities:

• Provide exceptional member service by assisting with account inquiries, transactions, and financial needs
• Open and maintain member accounts including checking, savings, and certificate accounts
• Process loan applications and assist members through the lending process
• Identify member needs and recommend appropriate credit union products and services
• Handle member concerns and resolve issues in a timely and professional manner
• Ensure compliance with credit union policies, procedures, and federal regulations
• Support branch operations including teller transactions and daily balancing activities

Requirements:

• Prior experience in banking, credit unions, or financial services preferred
• Strong customer service and interpersonal communication skills
• Knowledge of financial products including loans, deposits, and member accounts
• Ability to multitask and thrive in a member-facing, fast-paced environment
• Proficiency with financial software and basic computer applications
• High school diploma or equivalent required; associate's or bachelor's degree a plus
• Detail-oriented with strong organizational and problem-solving abilities

About Us:

Teachers Credit Union has proudly served its members with a commitment to financial well-being and community-first values. Members love us for our personalized service, competitive rates, and dedication to helping them succeed financially. Our employees enjoy a supportive, team-oriented culture where growth, integrity, and making a real impact are at the heart of everything we do.