Member Service Specialist I — Growth, Training & Benefits

Champions First; Crawfordville, Tallahassee (FL, FL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) Retirement Plan

Profit sharing

Generous PTO

Descripción de la vacante

Champions First Credit Union in Crawfordville is hiring a Member Service Specialist I to provide friendly, accurate service and build strong member relationships. You will handle teller transactions, explain products, and open new accounts in a fast-paced office setting.

The role requires FiCEP certification, strong interpersonal skills, and the ability to multitask across front-line service and branch operations. A comprehensive benefits package supports career growth.

Formación

• FiCEP certification required.
• Extensive knowledge of credit union products and services.
• Excellent written and verbal communication.
• Ability to lift full boxes of work and stand for extended periods.

Responsabilidades

• Delivering an exceptional member experience by providing friendly, accurate, and professional service during every interaction.
• Working comfortably in a dual-role environment, providing personalized one-on-one member service in-office and assisting transactions on the teller line.
• Processing deposits, withdrawals, transfers, loan payments, check cashing, cash advances, and monetary instrument purchases.
• Opening new accounts and assisting with loan inquiries by explaining products, completing system entries, and collecting documentation.
• Identifying member needs and recommending appropriate products and services that support financial goals.
• Resolving routine and complex member service issues through research and policy explanations.
• Supporting daily branch operations including cash management, vault balancing, night deposits, and ATM deposits.
• Following security, documentation, and regulatory requirements while assisting teller questions and balancing issues.

Conocimientos

Member service

Interpersonal skills

Math skills

Cash handling

Educación

FiCEP certification

High school diploma

Descripción del empleo

Champions First Credit Union in Crawfordville is hiring a Member Service Specialist I to provide friendly, accurate service and build strong member relationships. You will handle teller transactions, explain products, and open new accounts in a fast-paced office setting.

The role requires FiCEP certification, strong interpersonal skills, and the ability to multitask across front-line service and branch operations. A comprehensive benefits package supports career growth.