Member Service Specialist I

Champions First Credit Union; Crawfordville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive benefits package

401(k) Retirement Plan with employer 4

Job summary

Champions First Credit Union is seeking a friendly Member Service Specialist to assist members with transactions and financial needs in North Florida.

You will work at the service desk and teller line, open new accounts, answer questions, and recommend appropriate products and services to help members reach their financial goals.

Qualifications

• Friendly, professional customer service mindset.
• Ability to learn banking products and services.
• Strong communication and problem-solving skills.

Responsibilities

• Provide friendly, accurate service at the service desk and teller line.
• Open new accounts and assist with loan inquiries.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Job description

At Champions First Credit Union, being a champion is more than a name; it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for a friendly, knowledgeable Member Service Specialist to help us keep that promise.

If you enjoy helping people with their finances, like variety in your day, and want to build a career, not just take a job, this is your opportunity.

What’s in It for You?

We take care of our team the way we ask our team to take care of our members:

• Ongoing training and professional development opportunities
• Tuition reimbursement
• Comprehensive benefits package for full-time employees, including health, dental, and vision insurance
• 401(k) Retirement Plan, up to 4% employer match
• Profit sharing program
• Generous paid time off; vacation, sick, and personal time, federal holidays, your birthday, and your work anniversary

What You’ll Be Doing

As a member of our Member Service team, you’ll be a trusted, helpful face for our members at both the service desk and the teller line. Your role will include:

• Delivering an exceptional member experience by providing friendly, accurate, and professional service during every interaction.
• Working comfortably in a dual-role environment, providing personalized one-on-one member service in an office setting and assisting members with transactions on the teller line.
• Processing a variety of financial transactions, including deposits, withdrawals, transfers, loan payments, check cashing, cash advances, and monetary instrument purchases.
• Opening new accounts and assist with loan inquiries by explaining available products, completing system entries, and collecting required documentation.
• Identifying member needs and recommend appropriate products and services that support members’ financial goals.
• Resolving routine and complex member service issues by researching concerns, explaining policies, and identifying effective solutions.
• Supporting daily branch operations, including cash management, branch and vault balancing, night deposits, ATM deposits, and other cash equipment.
• Following established security, documentation, and regulatory requirements while serving as a knowledgeable resource for teller questions, complicated transactions, and balancing issues.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.