Member Service Specialist – Growth & Perks

SCCU Simple; Florida; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program

401(k) match

HSA match

Life insurance

Disability insurance

Tuition reimbursement

PTO (20+ days)

Birthday PTO

Federal holidays

Lower loan rates (discounts)

Job summary

Space Coast Credit Union (SCCU) NW Palm Bay Branch seeks a Member Service Specialist (Teller/Customer Service) in Florida. You will handle deposits, withdrawals, loan payments, and new account processing while delivering tailored recommendations to members.

The role emphasizes strong sales and service skills, with on-the-floor leadership duties as needed. Competitive hourly pay and robust benefits reflect SCCU’s member-focused mission.

Qualifications

• 0-6+ months of customer service and/or cash handling experience preferred.
• High School Diploma or equivalency.

Responsibilities

• Provide exceptional member service by assisting with deposits, loans, and new account processing.
• Assess member needs and offer tailored SCCU products.
• Balance cash and daily transactions accurately to ensure account integrity.
• Explain SCCU products and services and upsell where appropriate.
• Assist as floor manager to direct members to information sources and reduce wait times.
• Maintain proficiency with terminal, online system, and general ledger processes.

Skills

Customer service

Education

High School Diploma

Job description

Space Coast Credit Union (SCCU) NW Palm Bay Branch seeks a Member Service Specialist (Teller/Customer Service) in Florida. You will handle deposits, withdrawals, loan payments, and new account processing while delivering tailored recommendations to members.

The role emphasizes strong sales and service skills, with on-the-floor leadership duties as needed. Competitive hourly pay and robust benefits reflect SCCU’s member-focused mission.