Member Service Specialist: Banking & Customer Solutions

Sccu; Virginia; On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Health & vision insurance

401(k) match

Tuition reimbursement

PTO & holidays

Discounts on SCCU products

Job summary

Space Coast Credit Union (SCCU) is hiring a Member Service Specialist (Teller/Customer Service) for our NW 36th Street Branch in Florida. You will assist members with deposits, loans, and new accounts while providing tailored product recommendations and resolving issues efficiently.

The role emphasizes sales and service excellence, flexible scheduling, and internal promotion opportunities, with training to grow within SCCU.

Qualifications

• 0-6+ months of customer service and/or cash handling experience preferred.
• High School Diploma or equivalency.

Responsibilities

• Consistently demonstrates effective sales and service skills by meeting established goals.
• Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs.
• Periodically serves as floor manager to assess walk-in member's needs and direct them to the appropriate information source.
• Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
• Balances cash, monetary instruments, and daily work accurately to ensure member account integrity.
• Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations.

Skills

Customer service

Education

High School Diploma or equivalency

Job description

Space Coast Credit Union (SCCU) is hiring a Member Service Specialist (Teller/Customer Service) for our NW 36th Street Branch in Florida. You will assist members with deposits, loans, and new accounts while providing tailored product recommendations and resolving issues efficiently.

The role emphasizes sales and service excellence, flexible scheduling, and internal promotion opportunities, with training to grow within SCCU.