Member Service Specialist — Growth & Benefits

Southwest Louisiana Credit Union; Lake Charles (LA); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits

401(k) / matching options

Generous paid time off

Résumé du poste

Southwest Louisiana Credit Union in Lake Charles, LA seeks a friendly Member Service Representative (MSR) to be the main face of the branch, helping members with daily financial needs, opening new accounts, and guiding them to suitable credit union products and services. You will assist with deposits, withdrawals, and share transfers, while maintaining accurate records and complying with security policies.

The role emphasizes excellent communication and a member-first mindset within a supportive

Qualifications

• Excellent communication skills.
• General knowledge of credit union policies and procedures.
• Basic understanding of loans, payment processes, and interest rates.

Responsabilités

• Provide courteous professional service to members or prospective members.
• Open new membership accounts and process deposits/withdrawals; manage account records.
• Identify opportunities to cross-sell credit union products and services based on member needs.
• Research and resolve account inquiries, discrepancies, or service issues.
• Adhere to credit union policies, federal regulations, and security protocols.

Connaissances

Communication skills

Credit union knowledge

Loans understanding

Work under pressure

Formation

High school diploma or equivalent

Description du poste

Southwest Louisiana Credit Union in Lake Charles, LA seeks a friendly Member Service Representative (MSR) to be the main face of the branch, helping members with daily financial needs, opening new accounts, and guiding them to suitable credit union products and services. You will assist with deposits, withdrawals, and share transfers, while maintaining accurate records and complying with security policies.

The role emphasizes excellent communication and a member-first mindset within a supportive