Member Services Specialist - Help Members Thrive

Alliance Catholic Credit Union; Troy (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

Life

AD&D

Short and long-term disability

FSA

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union is seeking an experienced Member Service Representative (MSR) to thrive in a fast-paced, organized environment. The MSR will report to the Branch Manager and assist members with financial needs, including account openings, loan processing, and automated services.

The candidate should have 3–5 years of credit union teller/customer service experience, strong communication skills, and proficiency in Windows, Word, and Excel. A high school diploma or higher is expected.

Qualifications

• 3–5 years of credit union teller/customer service or related experience.
• Strong verbal and written communication skills.

Responsibilities

• Assist members with financial goals by identifying suitable products and services.
• Consult on opening new accounts, IRAs, loan applications, and automated services.
• Promote referral opportunities to enhance member relationships.

Skills

Customer service

Teamwork

Communication skills

Windows proficiency

MS Office (Word/Excel)

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Word

Microsoft Excel

Job description

Alliance Catholic Credit Union is seeking an experienced Member Service Representative (MSR) to thrive in a fast-paced, organized environment. The MSR will report to the Branch Manager and assist members with financial needs, including account openings, loan processing, and automated services.

The candidate should have 3–5 years of credit union teller/customer service experience, strong communication skills, and proficiency in Windows, Word, and Excel. A high school diploma or higher is expected.