Member Experience Specialist - Banking & Services

Openland Credit Union; Cypress (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits starting after 30 days

Performance based monthly incentives

Paid time off

Holiday pay and Sundays off

401(k) options with a Student Loan Rep

Life Insurance

Job summary

Openland Credit Union is hiring a Member Service Representative (MSR) in Cypress, TX. The MSR greets members, educates them on credit union products, and delivers courteous, accurate service while handling daily transactions.

You’ll be part of a team that values integrity and service, with opportunities to grow in financial services. Benefits include health coverage after 30 days and incentives.

Qualifications

• Blend of customer service experience, communication skills, and a genuine desire to help others.
• High school diploma or equivalent required.
• At least six months of customer service or cash-handling experience.
• Strong interpersonal skills - courteous, tactful, and professional.
• Ability to communicate effectively with members and team members.
• Comfort with learning and promoting financial products and services.
• Commitment to member satisfaction and accuracy in transactions.

Responsibilities

• Greets every member as they enter the branch with a friendly credit union greeting.
• Educates members on credit union and partner products and services identified during interactions.
• Provides prompt, courteous, and accurate service in processing transactions and supports via feedback from surveys/reviews.
• Answers member requests or escalates to supervisor for specific information.
• Assists management with dual control, compliance, and audit standards.
• Processes deposits, withdrawals, loan and credit card payments, and negotiable items.
• Follows all MSR cash handling procedures per policy and procedure.
• Complies with all policies and state/federal regulations including BSA.
• Directs members to appropriate department when needed.
• Attends new hire and required training to maintain knowledge and skills.

Skills

Customer service

Cash handling

Communication skills

Team player

Education

High school diploma

Job description

Openland Credit Union is hiring a Member Service Representative (MSR) in Cypress, TX. The MSR greets members, educates them on credit union products, and delivers courteous, accurate service while handling daily transactions.

You’ll be part of a team that values integrity and service, with opportunities to grow in financial services. Benefits include health coverage after 30 days and incentives.