Member Service Representative

Southwest Louisiana Credit Union; Lake Charles (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) / matching options

Generous paid time off

Job summary

Southwest Louisiana Credit Union in Lake Charles, LA seeks a friendly Member Service Representative (MSR) to be the main face of the branch, helping members with daily financial needs, opening new accounts, and guiding them to suitable credit union products and services. You will assist with deposits, withdrawals, and share transfers, while maintaining accurate records and complying with security policies.

The role emphasizes excellent communication and a member-first mindset within a supportive

Qualifications

• Excellent communication skills.
• General knowledge of credit union policies and procedures.
• Basic understanding of loans, payment processes, and interest rates.

Responsibilities

• Provide courteous professional service to members or prospective members.
• Open new membership accounts and process deposits/withdrawals; manage account records.
• Identify opportunities to cross-sell credit union products and services based on member needs.
• Research and resolve account inquiries, discrepancies, or service issues.
• Adhere to credit union policies, federal regulations, and security protocols.

Skills

Communication skills

Credit union knowledge

Loans understanding

Work under pressure

Education

High school diploma or equivalent

Job description

Position: Member Service Representative (MSR)

Position Type: Full-Time

Why You'll Love Working Here

Southwest Louisiana Credit Union is a long‑standing, community‑focused financial cooperative that has served the Lake Charles area since 1952. Founded as a not-for-profit, member‑owned credit union, we have grown steadily over the decades while keeping our mission centered on providing accessible, people‑first financial services. Headquartered in Lake Charles, the credit union operates multiple branch locations and ATMs throughout Southwest Louisiana to better serve its members. Today, we support a membership base of nearly 20,000 members and manage over $175 million in assets.

Southwest Louisiana Credit Union offers a full suite of financial products—including savings and checking accounts, auto loans, personal loans, mortgages, and business services. We also provide modern conveniences such as online banking, bill pay, remote deposit, and a mobile app, ensuring members have access to financial tools that fit their everyday lives.

As a designated Community Development Financial Institution (CDFI), the credit union is deeply committed to financial empowerment. We invest heavily in financial education, free financial counseling, and partnerships that support community needs such as housing, transportation, and economic development. Our mission is “Financial Empowerment for ALL,” reflecting an inclusive approach to helping members build strong financial futures.

The Role

The Member Service Representative (MSR) serves as the primary face and voice of the credit union. In this role, you will build meaningful relationships with members, assist them with their daily financial needs, open new accounts, and match members with the right credit union products and services to help them reach their financial goals.

What You'll Do

• Member Service & Support: Provide courteous professional service and assistance to members or perspective members.
• Account Services: Open new membership accounts, process deposits/withdrawals, handle share transfers, issue cards, and maintain accurate account records.
• Financial Guidance & Cross‑Selling: Listen to member needs to identify opportunities to recommend credit union products and services.
• Problem Solving: Research and resolve account inquiries, discrepancies, or service issues.
• Compliance & Security: Adhere strictly to credit union policies, federal regulations, and security protocols.

What We’re Looking For

• Education: High school graduate or equivalent experience.
• Experience: One year of related experience, preferably in a financial environment.
• Knowledge, Skills, and Abilities: General knowledge of credit union policies and procedures. Basic understanding of loans, payment processes, and interest rates. Excellent communication skills. Ability to work well under pressure.

What We Offer

• Comprehensive Benefits: Medical, dental, and vision insurance plans.
• Retirement: 401(k) / matching options.
• Work‑Life Balance: Generous paid time off program and paid holidays.
• Growth: Supportive, growth‑focused team culture with career advancement opportunities.