Member Service Specialist - Front End & Training

Sam's Club; Lansing (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and leave

Employee discounts

Job summary

Sam's Club in Lansing, MI is seeking a front line member associate to provide exceptional member service at the checkout and throughout the store. You will verify memberships, assist with purchases and refunds, and promote products and services while upholding safety standards.

Responsibilities include supporting training for new associates, guiding members on self-service tools, and maintaining a clean, organized checkout area.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications.
• Awareness of safety, security and loss prevention procedures.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain the checkout area and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to policies.
• Promote Sam's Club products and services to members.
• Provide guidance on self-service technology and assist with training.
• Ensure a safe shopping environment and report unsafe conditions.

Skills

Retail experience

Front end equipment

Mobile apps

Job description

Sam's Club in Lansing, MI is seeking a front line member associate to provide exceptional member service at the checkout and throughout the store. You will verify memberships, assist with purchases and refunds, and promote products and services while upholding safety standards.

Responsibilities include supporting training for new associates, guiding members on self-service tools, and maintaining a clean, organized checkout area.