Member Services Specialist — Customer & Tech Support

Sam's East, Inc.; Grand Blanc (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Sam's Club in Grand Blanc, MI is seeking a Front End Associate to deliver outstanding member service at the checkout and assist with purchases and returns. You will promote products, guide members on self-service tools, and help maintain a safe, organized shopping area.

The role emphasizes teamwork, adherence to policies, and ongoing training on new programs and technology to improve processes and member satisfaction.

Qualifications

• Retail experience including operating front end equipment (cash registers).
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Grand Blanc, MI is seeking a Front End Associate to deliver outstanding member service at the checkout and assist with purchases and returns. You will promote products, guide members on self-service tools, and help maintain a safe, organized shopping area.

The role emphasizes teamwork, adherence to policies, and ongoing training on new programs and technology to improve processes and member satisfaction.