Member Experience Specialist

Sam's East, Inc.; Kentwood (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Live Better U

Job summary

Sam's Club in Kentwood, MI is seeking a Member Frontline Services associate to deliver exceptional member service. You will process purchases, verify memberships, and maintain the checkout area while assisting members with self-service technology to improve the shopping experience.

The role emphasizes promoting Sam's Club products, resolving member issues, practicing safety standards, and assisting with training and onboarding of new associates. Competitive pay and benefits apply.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and processes member purchases.
• Maintains the checkout area and assists with payments, returns, refunds, and exchanges.
• Promotes Sam's Club products and services and guides members regarding self-service technology.

Job description

Sam's Club in Kentwood, MI is seeking a Member Frontline Services associate to deliver exceptional member service. You will process purchases, verify memberships, and maintain the checkout area while assisting members with self-service technology to improve the shopping experience.

The role emphasizes promoting Sam's Club products, resolving member issues, practicing safety standards, and assisting with training and onboarding of new associates. Competitive pay and benefits apply.