Member Experience & Frontline Specialist

Sam's East, Inc.; Muskegon (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Job summary

Sam's Club in Muskegon, MI is seeking a front-end associate to provide member service, maintain the checkout area, and resolve member issues. You’ll promote Sam's Club products and services while guiding members on self-service technology.

This role includes processing purchases, handling payments, returns and exchanges, ensuring safety, organizing merchandise, and maintaining a safe shopping environment. The position offers competitive pay, benefits, and opportunities to learn and grow.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

Skills

Retail experience

Front-end equipment

Job description

Sam's Club in Muskegon, MI is seeking a front-end associate to provide member service, maintain the checkout area, and resolve member issues. You’ll promote Sam's Club products and services while guiding members on self-service technology.

This role includes processing purchases, handling payments, returns and exchanges, ensuring safety, organizing merchandise, and maintaining a safe shopping environment. The position offers competitive pay, benefits, and opportunities to learn and grow.