Member Services Specialist

Sam's Club; Kentwood (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Employee discounts

Education benefits

Job summary

Sam's Club in Kentwood, MI is seeking a front-end associate to deliver friendly member service at the checkout area. You will process purchases, assist with returns and exchanges, and support members using self-service tools.

The role emphasizes accuracy, adherence to policies, and maintaining a safe shopping environment while assisting with merchandising and zone responsibilities as needed.

Qualifications

• Retail experience including front-end equipment operations (e.g., cash register).
• Experience with mobile retail applications.
• Ability to assist members and handle purchases accurately.

Responsibilities

• Provide member service and resolve member issues at the checkout area.
• Process member purchases and handle payments, returns, refunds, and exchanges per policy.
• Guide members on self-service technology and assist with product questions.
• Maintain a safe, clean checkout and customer service area; follow safety standards.
• Assist with merchandising, zones, and securing store assets as needed.

Skills

Retail frontline experience

Cash register operation

Customer service

Mobile app usage

Tools

POS systems

Job description

Sam's Club in Kentwood, MI is seeking a front-end associate to deliver friendly member service at the checkout area. You will process purchases, assist with returns and exchanges, and support members using self-service tools.

The role emphasizes accuracy, adherence to policies, and maintaining a safe shopping environment while assisting with merchandising and zone responsibilities as needed.